Refund Policy

Product defects and returns

Upon receipt of the Products, the Customer is required to verify their conformity with the order, paying particular attention to the following:

- the number of packages indicated on the carrier's letter corresponds to the number of packages actually delivered;

- the packaging is intact and not damaged or tampered with.
Any anomalies (such as, for example, tampering, damage to the packaging) must be specifically indicated in writing directly on the courier's transport document, and the Customer must refuse delivery. At the same time, the Customer will be required to report the incident to the Seller's Customer Service, by immediately and promptly reporting it to customerservice@carandini.it.